I dealt with three different staff members and they all just fed off of the First Ladies energy and reluctance to help and followed suit. Staff made nasty comments stating that I should just contact a friend to help me. They were rude and unable to allow me to my check in with my online reservation. Staff did not like that I was using Klarna. While I begged for a mere respectful interaction. I watched other customers be assisted in a more welcoming gentle manner they were offered cookies water and snack bags. Staff was rude, not willing to help felt like I / me and my husband were being discriminated against. ![]() Was this a bait and switch to fill up the Tru side of hotel? We have stayed at many BonVoy Marriott hotels and never had a problem like this.… What was disappointing was our bill, which included an expected $75 pet fee, was over $400. One side of bed had no nightstand or lamp. The electric shades were not working and the blackout shade in bedroom was attached with clips. It was a large handicap room but obviously was being refurbished. After questioning how there could be no available room with a prior reservation and confirmation we were told to wait a bit and they would see what they could do. The front desk wanted to place us in the Tru section of the hotel that only has the small refrigerators. Upon arrival about 4pm we were told there were no rooms available. We had reserved a Home2Suites king room because we wanted the kitchenette with refrigerator/freezer. The day before our reservation we confirmed with a phone call to the front desk because we had problems signing into Hilton Honors app. We made a reservation several weeks in advance of our one night stay. Hotels near Southern Polytechnic State University.Hotels near TONI&GUY Hairdressing Academy.Hotels near Vogue Beauty School Hiram, GA.Hotels near Chattahoochee Technical College.Hotels near ITT Technical Institute - Kennesaw Kennesaw, GA.Hartsfield-Jackson Atlanta Intl Airport Hotels.Hotels near TIGHT & TONE Wellness Center.Hotels near Brunswick Zone XL Kennesaw Lanes.Hotels near Museum of History and Holocaust Education.Hotels near Adventure Air Sports Kennesaw.Hotels near Regal Town Center Stadium 16 & RPX.Kennesaw Hotels with Laundry Facilities.Extended Stay America Hotels in Kennesaw. ![]() Home2 Suites by Hilton Atlanta NW Kennesaw Rooms.Home2 Suites by Hilton Atlanta NW Kennesaw Pool.Home2 Suites by Hilton Atlanta NW Kennesaw Features.Hotels near Home2 Suites by Hilton Atlanta NW Kennesaw.
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